Frequently Asked Questions
Everything you need to know about gear, shipping, and returns.
How long will it take for my order to arrive?
We process all orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please ensure the gear is in its original condition to qualify for a full refund.
Are your products ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to fair labor practices and prioritize sustainable materials like organic cotton and recycled polyester.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and customs fees are calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide. Since outdoor gear often requires layering, we recommend sizing up if you are between measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.